Support

Have a question, found a bug, want to report abuse, or request the deletion of your data?

Write to us at support@socialride.net and we will get back to you as soon as we can, usually within 24 to 72 business hours.

Common questions

• My Premium subscription. Subscriptions are managed through the App Store or Google Play. To cancel or request a refund, you have to contact Apple or Google directly.
• Report abuse or inappropriate content. Tap the three-dot menu on any profile, story, message or post to report instantly. Child-safety reports are reviewed within 24 hours.
• Bugs or suggestions. Please include the app version, your device and reproduction steps if you can.

How to delete your account

You can delete your account and your data in two ways.

• From the app. Go to Profile, then Privacy and security, and tap "Delete account". Confirm and you are done. Deletion is immediate and cannot be undone.
• By email. Write to support@socialride.net from the email address you signed up with, asking for your account to be deleted. If you cannot open the app, this is the way. We will answer within one month at most.

When you delete your account we remove your profile, routes, stories, photos, sent messages, comments, vehicles and your sign-in data. Messages that other people hold in their own chats may stay in their history until they delete them. Paid subscriptions are not cancelled automatically, you have to cancel them in the App Store or Google Play.

Privacy and data

If you want to exercise your GDPR rights (access, rectification, portability, objection, restriction), write to the same email and we will answer within one month at most. You can also lodge a complaint with the Spanish Data Protection Agency at aepd.es.

More details in the Privacy Policy and the Terms of Service.